Last Updated: October 20, 2025
When you use our services, you are trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
1. Information We Collect
We collect information to provide better services to all our users. The information we collect and how that information is used depends on how you use our services and how you manage your privacy controls.
1.1 Information You Provide
When you create an account or use our services, you provide us with personal information that may include:
Full name
Email address
Phone number
Shipping address
Payment information
Other information you choose to provide
1.2 Information We Collect Automatically
When you use our services, we automatically collect certain information about your device and how you interact with our services, including:
IP address
Browser type and version
Operating system
Pages visited and time spent
Cookie data and similar technologies
Location information (if you allow it)
1.3 Information from Third Parties
We may receive information about you from business partners, service providers, and other publicly available sources, which we use to improve and personalize our services.
2. How We Use Information
We use the information we collect for the following purposes:
2.1 Provide and Improve Our Services
Process and deliver your orders
Manage your account and preferences
Provide customer support
Improve functionality and user experience
Develop new products and services
2.2 Communication
Send order confirmations and delivery updates
Respond to your questions and requests
Send information about products, services, and promotions (with your consent)
Send important notices about changes to our terms or policies
2.3 Security and Protection
Detect, prevent, and respond to fraud and illegal activities
Protect the security of our users and services
Verify identity and prevent unauthorized use
2.4 Personalization
Personalize content and recommendations
Display relevant ads based on your interests
Improve the relevance of search results
3. Information Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We share information with companies that provide services on our behalf, such as payment processing, product delivery, data hosting, data analysis, and customer support. These providers only have access to the information necessary to perform their functions.
3.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as court orders or subpoenas.
3.3 Protection of Rights
We may share information when we believe it is necessary to protect our rights, property, or safety, or those of our users or the public.
3.4 Business Transactions
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies and Similar Technologies
We use cookies, web beacons, and other tracking technologies to collect information about your use of our services. Cookies are small text files stored on your device that help us:
Remember your preferences and settings
Understand how you use our services
Improve website functionality
Provide personalized content and ads
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our services.
5. Information Security
We implement technical, administrative, and physical security measures to protect your personal information against unauthorized access, misuse, alteration, and destruction. This includes:
Encryption of sensitive data during transmission (SSL/TLS)
Strict access controls
Regular security monitoring
Employee training on privacy practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Update
You can access and update your personal information through your account or by contacting us.
6.2 Deletion
You can request deletion of your personal information, subject to certain legal exceptions.
6.3 Portability
You can request a copy of your personal information in a structured, machine-readable format.
6.4 Marketing Opt-out
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account preferences.
6.5 Do Not Track
You can set your browser to send “Do Not Track” signals, although we may not respond to all such signals.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
The length of time you maintain an active account with us
Legal, contractual, or regulatory requirements
Dispute resolution and enforcement of agreements needs
8. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection wherever it is processed.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.
11. Contact
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:
Email: support@getsynaptigen.com
Phone: 1-800-123-4567
12. Regulatory Compliance
We are committed to complying with all applicable privacy laws and regulations, including:
General Data Protection Law (LGPD) of Brazil
General Data Protection Regulation (GDPR) of the European Union
California Consumer Privacy Act (CCPA) of the United States
Other applicable privacy laws
If you are located in the European Union, Brazil, or California, you may have additional rights under the respective data protection laws.